Shipping policy

Last updated: September 3, 2026

Thank you for shopping with KeyVision. We work to process and deliver your order as quickly as possible.

Order Processing

Orders are typically processed within:

[X–Y BUSINESS DAYS]

Processing time is separate from shipping time.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Estimated Delivery Times

Estimated delivery time:

United States: [X–Y BUSINESS DAYS]

Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, holidays, high order volumes, or other circumstances outside our reasonable control.

We will not knowingly advertise a shipping timeframe that we do not reasonably expect to meet.

If we become unable to ship your order within the promised timeframe, we will contact you and provide the options required by applicable law, which may include accepting the delay or cancelling the affected order for a refund.

Tracking

Once your order has shipped, tracking information will normally be sent to the email address provided during checkout.

Please allow some time for the carrier to update the tracking information after shipment.

Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your shipping address, contact [SUPPORT EMAIL] immediately.

We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping costs resulting from an incorrect address may be the responsibility of the customer where permitted by law.

Lost or Missing Packages

If your order has not arrived within the expected delivery period, contact us at [SUPPORT EMAIL] with your order number.

We will help investigate the shipment with the carrier and determine the appropriate next step.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other charges depending on the destination.

Where these charges are not included at checkout, they may be the customer's responsibility.

Questions

For shipping questions, contact:

[SUPPORT EMAIL]